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1. Scope

The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Contractual partner, conclusion of contract, correction options

The purchase contract is concluded with Dr. Thes Trading & Advice, Dr. Cindy Melanie Thes.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after submitting the order, you will receive another confirmation by email.

3. Contract language, contract text storage

The language(s) available for concluding the contract: German, English

We store the contract text on our systems, which are not accessible to you.

4. Delivery conditions

Shipping costs may apply in addition to the stated product prices. You can find out more about any shipping costs that may apply in the offers.

We only deliver by mail. Unfortunately, a self collection of the product is not possible.

5. Payment

The following payment methods are generally available to you in our shop:


Advance payment: If you choose the advance payment method, we will give you our bank details in a separate email and deliver the goods after receipt of payment.


Credit card, debit card: During the ordering process, you provide your credit or debit card details. Your card will be charged immediately after you place your order.


PayPal: To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, identify yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further information during the ordering process. 

PayPal can offer registered PayPal customers selected according to their own criteria additional payment options in the customer account. However, we have no influence on offering these modalities; Further individually offered payment modalities concern your legal relationship with PayPal. Please see your PayPal account for more information.

6. Transport damage

If goods are delivered with obvious transport damage, please report such errors to the delivery person as soon as possible and please contact us immediately. Failure to make a complaint or contact us has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance company.

7. Warranty and guarantees​​​_22200 000-0000-0000-0000-000000000222_​_22200000-0000-0000- 0000-000000000222_​

7.1 Liability for defects 

The statutory liability law for defects applies.

7.2 Guarantees and customer service 

Information about any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

8. Liability

We always have unlimited liability for claims due to damage caused by us, our legal representatives or vicarious agents... the event of injury to life, body or health, the event of intentional or grossly negligent breach of duty,

...with guarantee promises, if agreed, or far as the scope of application of the Product Liability Act is open.


In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely, (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the amount foreseeable at the time the contract was concluded Limits damage that typically has to be expected. 
Otherwise, claims for damages are excluded.

9. Dispute resolution​​​_222000 00-0000-0000-0000-000000000222_​_22200000-0000-0000-0000- 000000000222_​

The European Commission provides an online dispute resolution (OS) platform that you can find. We are prepared to take part in an out-of-court arbitration procedure before a consumer arbitration board.
The federal universal arbitration board at the Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, is

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